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Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

Rated 3.68 out of 5 based on 1 customer rating

Original price was: RM82.11.Current price is: RM19.51.
76% off retail price

Author：Robert Bacal
Publisher：McGraw Hill Professional
Published Year：2010
Format：Paperback
ISBN：9780071745062

3.68/5 (Goodreads)

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SKU: S_9780071745062 Category:

You’ve heard it a million “The customer is always right.” But let’s face it–sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service , second edition, provides the language you need for everyday customer service situations–and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases

Weight0.35 kg
Dimensions20 × 13 × 2 cm
Condition

Like New – Jun

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Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
Original price was: RM82.11.Current price is: RM19.51.
76% off retail priceSelect options